Rent Our Home in Provence (“ROHIP”) act only as agents and the booking contract shall be between the guest and the property owner. By paying the stipulated rental fee, you agree to the Terms and Conditions as set out below. We reserve the right to update or change these Terms and Conditions at any time.
Bookings and payment
On acceptance of the booking, we require a guarantee deposit of 50% of the total, payable within 48 hours. The balance is due at any time before 30 days prior to the check-in date. (You will receive an email reminder.)
For bookings made within 30 days of check-in, full payment is due immediately.
The prices quoted to you will include self-catered accommodation only, unless otherwise stated.
All payments are made via our secure online card payment portal, powered by Stripe. We do not store your credit card details, nor will we share any personal information with a third party.
We will never send you an email with our bank details, or ask you for your bank account or card details via email or over the phone. If you receive such an email, delete it immediately and let us know so that we can investigate the source.
The change-over day is usually a Saturday, unless otherwise stated. During July and August, bookings will be taken only for a week (7 nights) at a time. In other months, the minimum booking we will take is for 5 nights.
Please ask us about special rates for longer-term rentals.
Cancellation of any booking must be made in writing to [email protected].
- If you cancel more than 60 days before your check-in date, a full refund will be given, less a €25 administration fee.
- If you cancel fewer than 60 days before the check-in date, the deposit is not refunded, unless we can secure another booking for the property in question for your dates, in which case we will refund you, less a €25 administration fee and bank charges (if applicable).
- In the event of a cancellation less than 30 days before the check-in date, the guest will be liable for the full rental amount.
ROHIP does not offer travel insurance or cancellation protection. Guests are strongly advised to take out the appropriate insurance, as well as personal travel insurance.
The lead guest must be at least 25 years of age. The reservation made in your name can never be transferred or sold to a third party. The property or part of it may not be sub-let.
The number of overnight occupants may not exceed the maximum or that specified in the rental agreement. Any additional overnight visitors must be approved in advance during the booking process and are subject to an additional fee.
We require that you have your own valid medical, personal liability and travel insurance in place. We accept no liability for personal injury, or loss of or damage to your belongings.
Please be very careful about the security and safety of your personal property, of your children and of others in your party. The property is not childproof and adult guests have full and sole responsibility to monitor and safeguard their children at the property at all times, especially in or around the pool area and the barbecue.
For safety reasons, it is not permitted to use any glassware in or around the pool area. Failure to comply with this rule will result in a €50 deduction from the security deposit.
It is not permitted to leave the air-conditioning on when you are absent from the property. Keep the shutters closed during the day in Summer so that the house will be nice and cool when you return from your outings. When you run the air-con make sure the windows are closed to maximise its efficiency, conserve energy and keep costs down. Please also switch off lights, fans and electronics such as televisions when not in use.
Smoking is prohibited inside the property. In certain properties, ashtrays are provided for smoking in outside areas only. Cigarette butts must be disposed of properly (i.e. in the ashtray provided) and not thrown on property grounds. Failure to do so will result in a €50 deduction from the security deposit.
Guests and visitors must please keep noise to a minimum as not to disturb the occupants of neighbouring properties – especially during nighttime hours (11pm – 8am), and upon arrival and departure. Excessive noise is prohibited at all times and may result in termination of the vacation rental agreement, eviction, loss of rental paid and extra charges which may be deducted from the security deposit.
The owner and ROHIP reserve the right to terminate permission to occupy, or to evict from the property, any guests or visitors who refuse or fail to comply with any of these terms or who cause a nuisance to neighbours or other residents of the community.
Check-in and check-out
You will be provided with the full property address and directions to it once full payment has been received.
Standard check-in time is between 16:00 and 20:00 on the day of arrival. Latest check-out time is 10:00 on the morning of your departure.
We will try to accommodate out-of-hours arrival and departure times, but please check with us in advance by email or phone. If you would like an early arrival or a late departure, an additional half day’s rental may be charged per occurrence (as we block the property for the preceding or following night).
For an early morning arrival or late departure, you are advised to book the night before or after, depending on the check-in or check-out, as your property may only be ready for occupation after 16:00 on the day of arrival.
Unless otherwise stated, our change-over day is Saturday. On arrival, you will find a welcome guide with practical information on the village and the surrounding area, activities, and a detailed schedule of local events.
Security deposit and property damage
We want you to feel at home but please treat the property and its contents with respect. You will be held responsible/liable for any damages to the property or its contents, albeit the owner has content insurance and we will not be claiming for items that have been damaged in accordance with fair “wear and tear”.
A refundable Security Deposit is due 7 days prior to your arrival, payable by credit card using our secure online portal. The deposit will be refunded 14 days after departure. Should we need to claim damages you will be informed within seven working days of departure.
Any damage to or unreasonable deterioration of household contents and/or walls will be deducted from the security deposit. Any charges will be discussed and agreed with you.
Should you notice anything on arrival at the villa that is either broken or in not a good working condition please report this immediately to avoid any discrepancies and this being claimed against your deposit. In our experience this happens very rarely and we are not overly concerned about a couple of glasses broken but we will act in the best interest of the property and its owner. If you feel there may be a discrepancy, please advise us before departure to allow us time to do a full inspection and inventory check with you.
Please be advised that the penalty amount in the case of severe damage (usually after a party/event at the premises, which is NOT PERMITTED without prior permission) is not limited to the standard Security Deposit in a case of gross negligence on your part.
Most properties in Provence operate a septic tank, macerator toilet or rely on antiquated plumbing or narrow pipes. Please NO NOT flush anything but toilet paper – not event hair or dental floss – down the toilet. If a plumber has to be called because of damage or blockage caused during your stay (to toilet, shower, bath, basins, sink, appliance, plumbing or drains), you will be obliged to cover the full cost.
Linens, bath towels and swimming towels are included as part of the rental. We will also provide cleaning materials, a few basic condiments (such as salt, pepper, olive oil, sugar etc) and a few rolls of toilet paper, but these will not be replenished during your stay and you will need to shop for your own groceries.
The property has all the basic cutlery and crockery needed for self-catering. (If you think there is a kitchen implement or appliance that should be made available to you, please let us know and we will endeavour to provide it.)
Everything will be done to make sure that what was included in any advertising will be in the property as described. There may be times when the exact amenities are not in the property. Every attempt is made to keep the inventory as advertised. A difference in amenities does not entitle you to any refund of rents paid. Amenities may be added, changed or removed at the owner’s or manager’s discretion.
The voltage in France is 220V. To use a foreign appliance you will need a voltage converter and adapter plug to fit French electrical outlets. (If you forget to bring an adapter, please ask – we keep a few spares.)
There is no daily maid service. The property will be serviced and the bed linens and towels changed once a week or after your departure, whichever comes first. Unless otherwise stated, end-of-rental cleaning is included in the rental fee.
If you want additional servicing during your stay, this can be arranged (charged at €30-€150 depending on the size of the property).
Please help us protect the environment. Sort your recyclables (glass separately; then all hard plastic packaging, cardboard and cans together) and pop them into the large recycling bins that can be found in or just outside all towns and villages in France.
There is no at-home refuse removal service in Provence. We ask that you dispose of your own household waste whenever possible, especially in Summer, so that the property doesn’t get too smelly and attract insects and other unwanted four-legged guests! (Again, there are large general waste bins located prominently in or just outside of most towns).
Please leave the property in the condition you found it. Here is a handy checklist for your last morning:
- Please switch off all air-con and heating
- Turn off lights and small appliances (incl. coffee maker)
- Return any moved furniture or soft furnishings back to their original positions
- Be sure to wash all dishes; load and run the dishwasher
- Please clean the barbecue if you use it; a penalty of €50 will be deducted from the security deposit for failure to do so
- Take all refuse and recycling to the nearest designated depot
- Pile used towels on the floor in the bathrooms
- Take the sheets and pillowcases off the beds and pile them on the bedroom floors, so our very busy cleaner can quickly find all the linens that need to be washed
- Close and lock all, shutters, windows and doors (including garage door, if applicable)
- Return all keys and remote fobs or leave them in a safe place, as directed at check-in
Pets are NOT allowed, unless expressly agreed in advance.
A fee of €50 per pet applies. Pet owners are responsible for cleaning up any/all pet refuse.
Pets are not allowed on furniture at any time. Any evidence of pets on furniture may incur extra cleaning fees.
Pets must be up-to-date on all vaccinations. All pets are to be treated with topical flea and tick repellent three days prior to arrival. Fleas and ticks are pervasive in Provence and can cause harmful/fatal illness to humans and pets.
All the above are the sole responsibility of the pet owner. Neither ROHIP nor the property owner assumes no responsibility for illness or injury that pets may suffer while on the premises.
All bookings are made on the understanding that the accommodation will be available on the date booked unless the owner is unable to provide the accommodation due to circumstance beyond their control (e.g. damage to property). In those circumstances ROHIP will endeavour to provide alternative accommodation.
If this is either unacceptable or not possible, all monies received from the guest will be returned and the guest will have no further claim against the owner or the agents. ROHIP cannot be held responsible for any problems or delays from circumstances beyond their control such as strikes, postal delays or force majeure.
Although the information about the properties has been prepared with great care and with the current information available, ROHIP cannot be held responsible for any errors, inaccuracies or omissions.
ROHIP has made every effort possible to ensure the quality of the properties in our portfolio but cannot be held responsible in the case of any dissatisfaction by a visitor. If you have any reason for complaint while staying at one of our properties, please let us know immediately so that remedial action can be taken.
ROHIP cannot get involved in any dispute between guests and property owners but will endeavour to investigate any complaint.
In case of failure of a system or amenity during your stay, including but not limited to, wi-fi services, water, plumbing, heating, air-conditioning, electrical, mechanical, structural systems, major appliances, pool or entertainment equipment, we will endeavour to repair them promptly. No rebate or refund will be given for such temporary failure, provided we make repairs within a reasonable time.
ROHIP and its agents shall have no liability in contract, tort or otherwise for death, injury, or loss to guests except to the extent that such liability is imposed by law and cannot be excluded or restricted. Any dispute or claim against ROHIP or the person providing accommodation shall be governed by French law and subject to the exclusive jurisdiction of French Courts.